The sole aim of all small and mid-sized freight forwarding companies is to grow their business. Growth in this context implies getting new customers, taking on new employees, opening branch offices and eventually generating more revenue. However, getting more customers and boosting the bottom line of the company necessitates more investment in the right areas….
The Cooperative blog
Tag: customer retention
With the continual rise in competition in the supply chain sector, small and medium-sized companies are doing their utmost to acquire new customers and create loyal clientele that will come back to them time and time again. However, there are several factors that encourage customer retention, and strong customer service and post-sale communication are two…