In the highly competitive logistics industry, retaining customers is as critical as acquiring new ones. Several factors contribute to customer attrition, and understanding these reasons can help logistics companies implement effective strategies to improve customer satisfaction and loyalty. This article explores the primary reasons why logistics companies lose customers and offers solutions to address these…
The sole aim of all small and mid-sized freight forwarding companies is to grow their business. Growth in this context implies getting new customers, taking on new employees, opening branch offices and eventually generating more revenue. However, getting more customers and boosting the bottom line of the company necessitates more investment in the right areas….
With the continual rise in competition in the supply chain sector, small and medium-sized companies are doing their utmost to acquire new customers and create loyal clientele that will come back to them time and time again. However, there are several factors that encourage customer retention, and strong customer service and post-sale communication are two…