Their improved rate request process will allow them to boost speed, clarity, and partner convenience
SEV Stante, a member of The Cooperative Logistics Network in Venice, Italy, has recently improved its service efficiency by introducing two dedicated desks for fast quote requests. This enhancement aims to provide their clients and partners with a quicker, more streamlined quoting process.
To further facilitate seamless communication, the company actively uses WhatsApp as a rapid-response tool. “Many agents write to me directly through our WhatsApp group. It’s the easiest way to communicate,” said Andrea Visone, General Managerof SEV Stante. “When necessary, I forward their requests to the correct department by email.”
The new system allows partners to directly request rates from SEV Stante’s dedicated team during regular working hours. If additional information is needed, the staff reaches out instantly via WhatsApp, which the company describes as much faster and more convenient than email. By combining traditional email workflows with real-time messaging apps, SEV Stante ensures that their global logistics partners receive prompt and efficient service.
Congratulations to Sev Stante for their continued commitment to fast and efficient client communication!
