The recently launched online client portal will enable their clients to access to live GPS location updates on vessels until they reach their final destination
Worldwide Customs and Forwarding, a Coop member in Melbourne, Australia, has created a new online portal that will allow their customers to have end-to-end tracking of their shipments. Additionally, this innovative platform empowers their customers with comprehensive end-to-end tracking capabilities for their shipments.
Moreover, it grants clients access to live GPS location updates on vessels, along with essential milestones such as pick-up, loading, departure, arrival, clearance, delivery, and more. According to Mr. Nathan Llewellyn, General Manager of Worldwide Customs and Forwarding, this tool has proven to be an excellent asset for their clients. “It has not only elevated our customer experience but also contributed to substantial internal efficiencies,” he says.
By seamlessly extracting data from their internal system, the portal guarantees utmost precision and accuracy. Furthermore, it incorporates features such as accounts payable and a variety of client-specific tools that have received highly positive feedback.
Congratulations to Worldwide Customs and Forwarding for their latest endeavour to boost client service!