The intranet has been transformed into a more user-friendly space- a renovated area which will be presented to the upcoming members through a personalized welcome tour
With the aim of converting the members area in a more useful space for agents, The Coop team has redesigned its format. All changes have been included under the premise of improving the traceability and the use of the intranet. This renovation comes along with the digital strategy that has been developed by The Coop for the past two years.
The new design enables members to easily access the essential tools such as the Network Directory or FreightViewer. Moreover, there are two additions to this space. Firstly, a section dedicated to the newest Coop members, which will inform about their incorporation to the Network and will introduce new agents to the group. Secondly, we have created a section for The Coop member news. In this section the agents will find interviews with partners and interesting information related to the sector.
Along with these changes, the team will greet new members with an online welcome tour. This update is a significant change since it will enable the latest members to know all features and procedures within the Network. The Coop considers it essential to introduce new members into the group through a warm and personalized welcome.
This facilitates the interaction with all members and with the Head Office. Both these changes were included in the digital strategy adapted by The Coop for the last two years. This is because, reshaping the intranet enhances the traceability and the use of the members area. On the other hand, the welcome tour ensures that new members are integrated in the network from the beginning.
The welcome tour is for those agents who have recently joined the Network. Besides, it is also for those who wants to know more about the features offered inside the members area.
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