FreightViewer was launched three years back and, nowadays, it’s becoming the reference software for The Cooperative members. Unlike other transport management softwares in the market , such as Freightos, Flexport or iContainers; FreightViewer has the great advantage of being developed within an international logistics network, enabling members to access to online rates from reliable agents all over the globe.
This week we are publishing an interview with Tobias Teichmann, head of the airfreight department of Kopf + Lübben, a Coop member in Hamburg, Bremen and Frankfurt, and one of the founders of the network . This is a special interview where our topic in focus is FreightViewer, the Coop’s member- exclusive freight rate management software. During the past year, The Coop’s FreightViewer Department and Kopf + Lübben Cargo Services worked closely to improve the software. In this interview, Mr. Teichmann talks about the utilities of this platform and how it is helping their team to accelerate their everyday work processes.
Q. Since when have you been using FreightViewer?
A. Kopf + Lübben started working with FreightViewer almost one year ago. Initially, we requested a demonstration of the system, and we soon realized the software would be very useful in our office. We started to use FreightViewer with one regular client who submits many inquiries to us. Initially, we uploaded our local charges and rates, which took some time and effort, of course. However, that soon paid off. After we got a routine with the first client and learned how to use FreightViewer, we have quickly customized it for further clients and the team immediately felt confident about the process. Until today, we have reached almost 900 quotations saved in FreightViewer and we are now planning on managing our ocean freights with FreightViewer as well.
Q. How is FreightViewer helping you to enhance the efficiency and overall output of your office tasks?
A. FreightViewer enables K + L’s Air Freight department to reduce the time needed for a quotation. All of our quotations now have the same homogeneous format and proper layout. FreightViewer also offers useful statistics for our customers’ operations as well as a quotation workflow. Furthermore, the implementation of FreightViewer in the Air Freight Department has meant a significant change for our team who previously used to work with corporate design excel sheets and needed to recalculate costs for each inquiry.
“FreightViewer enables our air freight department to reduce the time needed for calculating a quotation. Furthermore, the implementation of FreightViewer has meant a significant change for our team who previously used to work with corporate design excel sheets and needed to recalculate costs for each inquiry.”
Q. What is your opinion about the new updates added to the FreightViewer? Are they adding to the usability of this platform?
A. Some of the improvements suggested and finally implemented in the tool was integrating a calculator for the cargo dimensions, duplicating quotes for offering several options to customers, the option to amend remarks in the quotation or to modify the validity date in a specific quote. We’re very pleased with the performance now. Calculating and submitting a quote just takes a few minutes, it is a great simplification. The Coop’s FV team has been very supportive, little hiccups in the program have been improved immediately. We strongly recommend users experiencing problems with the software to contact the FV team at The Coop who always help quickly and reliably.
Q. Do you think FreightViewer is helping the Coop members to take the first step towards digitization?
A. FreightViewer is a free and exclusive online software to generate quotations that enables the members to send accurate quotations instantly. From my experience, this platform enormously simplifies the process of generating quotes. The updates added to FreightViewer have enabled our team to quote in a couple of minutes resulting in an average of twelve quotes per day. I am certain that this software can be a great way for members to take the first step towards digitization. Most importantly, in a time when the logistics industry is struggling with so many hindrances, independent freight forwarders need to digitize their operations by using solutions like the FreightViewer.
Q. What rates have you uploaded to FreightViewer?
A. We have uploaded our import and export local, transport and Air Freight rates to FreightViewer. Therefore, all agents are able to check these instantly. They just need to access the Members Area and go to Freight Viewer’s rate browser. We have now inserted all shipments from-to Hamburg, Bremen or Frankfurt in FreightViewer. All members in The Coop can check our rates online at any time. FreightViewer then forwards these quotations straight to us by an automatic email to ensure that we get all of them.
Q. Would you like to recommend the use of FreightViewer to your network partners?
A. FreightViewer is a brilliant platform that allows members to organize their rates with their local and transport charges on a single platform. Furthermore, the platform allows the members to be at the cutting edge of technology and compete with the stalwarts in the industry by digitizing the majority of business processes. The software stores all data needed for organising a shipment. In other words, a tool like FV will allow the users to come up with an accurate door-to-door quotation. Additionally, it allows forwarders to respond to their customers’ enquiries immediately