In the highly competitive logistics industry, retaining customers is as critical as acquiring new ones. Several factors contribute to customer attrition, and understanding these reasons can help logistics companies implement effective strategies to improve customer satisfaction and loyalty. This article explores the primary reasons why logistics companies lose customers and offers solutions to address these…
Facebook Messenger marketing can be an influential component of the digital strategy of independent freight forwarders. By offering a direct channel to connect with customers, this tool enables forwarders to showcase their strong points and highlight the solutions they can provide to address the particular requirements of their customers. With over 1 billion monthly users,…
Although the trend of online shopping is nothing new, it was the pandemic which undoubtedly expedited the boom of the e-commerce industry which in turn has directly influenced the companies providing services in the transportation and logistics sector. The e-commerce companies are increasingly outsourcing logistics to fulfill their orders effectively and on time. The rising…
The transportation and logistics sector went on a bumpy ride in the last couple of years because of the rising rates, overstretched capacity, equipment and labour shortage, rising fuel prices and several other factors. This year can offer some respite when it comes to the freight rates because of the falling demand for goods. Nevertheless,…
The container shipping industry which forms the backbone of the global economy is undergoing a significant change to cut down on its greenhouse gas emissions. Back in 2018, UN Maritime Organization set a target to reduce carbon emissions by at least half in the next 30 years. Decarbonization has become a top priority of global…
The use of intermodal containers has brought about a significant transformation in the transportation and logistics sector. The intermodal containers are different from other shipping containers since they are generally used in a range of transportation modes. These kinds of containers are deemed ideal for long-distance transportation and can minimize fuel expenditure by saving up…
The transportation and logistics industry in China has been thriving for the last few years. As per a report from Research and Markets, the transportation and logistics industry in this country will continue to expand at a CAGR of over 6% between 2022 to 2027. The pandemic has only accelerated the growth of the Chinese…
The immediate aftermath of Britain’s departure from the European Union has resulted in unprecedented hardships for the transportation and logistics industry in both the UK and the EU. As 2021 has come to an end the full impact of Brexit on transportation and logistics is becoming apparent. As the industry started to recuperate from the effects…
Business owners across all sectors require a form of accreditation that attests to their reliability and authenticity. The AEO or Authorized Economic Operator is one such certification that recognizes the authority and reliability of logistics companies. Receiving this certificate endows independent freight forwarders with a broad spectrum of conveniences and advantages. Keep reading today’s post…
The reputation and brand image of a logistics company or any company for that matter are entirely dependent on the customers. Just like any other sector, the transportation and logistics industry is constantly working towards creating a long-term mutually beneficial customer relationship. A sound relationship with the clients is critical for the long-term success of…