Interview with Isabel Magdaleno, The Coop’s Agent Coordinator

“Reaching 300 members in Coop was a very exciting moment and more, bearing in mind it was in the middle of the pandemic”

Freight agent network - Interview Isabel
Isabel Magdaleno, the Agent Coordinator of Cooperative Logistics Network

This week we are publishing an interview with Isabel Magdaleno, the Agent Coordinator of Cooperative Logistics Network. Isabel is contacted by our members regularly for all their questions and for resolving any issues they might face within the network. She also supervises The Coop’s Agent Coordination Team ensuring high performance and productive output.

Before joining the Coop, Isabel has almost twenty years of experience in education, translation, and in international departments of various companies from different fields, dealing with customers from all over the world. She has gathered a broad experience in multicultural environments where she was fully committed to achieving maximum customer satisfaction.

Q. Tell us a bit about your experience with the Coop team so far.

A. I have learned a lot from my co-workers at The Coop and my overall experience here has been a great one. My work consists of helping the Coop members from across the world with any questions or problems they face daily. I try my best to help sort out all the problems of our members and working in a multicultural team has taught me how to do my job sensibly and meticulously.

Q. How do you feel about The Coop reaching more than 300 members?

A. This has been one of the greatest achievements of our network in the last 6 years! Coop’s team also celebrated this moment. I strongly feel that several factors such as reputable and solvent international partners, a reasonable membership fee, the availability of a range of free online tools, a highly productive yearly conference, and the obligation to cooperate with other members and share a part of the shipments are some of the factors that are encouraging more and more quality forwarders to join our network. Currently, we have our presence in 132 countries around the world and I am sure that this number will continue to grow.

 

Q. Which is the most challenging aspect of working with The Coop? How do you deal with it?

A. The most difficult element of my job consists of responding to issues and enquiries from hundreds of agents from so many different countries. I strongly feel that timely response, empathy towards the complaining agent, and being familiar with the agent’s history are three ways of effective handling of the member’s issues. Moreover, I have plenty of understanding about dealing with people from all over the world and my previous job experiences in overseas departments have certainly helped me in this regard.

Q. How does the Coop help to promote the brands of the member companies?

A. Every Friday, The Coop publishes one news on their website about the recent achievements of a member which is also shared on our social media handles. This definitely helps in increasing the visibility of the member’s brand. Moreover, we have several other free PR and marketing materials for the members like a customizable brochure for the members for presenting to their clients, a personalized Powerpoint presentation for use in sales meeting, a tailor-made video about their company that can be used for promotional purposes and even a personalized website for augmenting their online presence!

 I would like to remind the members about the importance of cooperation within the network. The more you cooperate with other agents the greater are you chances of increasing your business. In the present super-competitive environment, mutual cooperation is the only way for independent forwarders to survive and succeed.

                                 


Q. Which aspects would you encourage Coop members to boost?

A. We always encourage our members to boost their online presence and take special care to be active on social networking sites. Right now having a strong online presence is important like never before. Social networking sites like Facebook, Twitter and Instagram are ideal platforms for promoting the companies while actively interacting with the consumers. Moreover, liking, commenting, and sharing the posts of your clients/partners/network will help to boost your company’s visibility and also prompt others to do the same with your posts.


Q. What is the potential of The Coop’s TMS FreightViewer?

A. Our innovative online tool which can be used by the members at no extra cost will help to reduce the workload of the members by eliminating the process of manual quote generation for good. When used in the right way it will provide them with one single easy to use platform for obtaining freight rates and sending accurate quotations instantly. Moreover, our IT team has been working relentlessly to improve the features of this platform and in December we have finally entered into a partnership with SHIPCO which will allow our agents to access LCL rates in more than 30 countries from the FreightViewer. Our recent additions to the platform have made this tool even more dynamic and useful than before and we are hoping that with time more and more members will utilize this software to substitute many of their manual work processes.


Q. Before concluding, is there any important advice you will like to give to The Coop members?

A. I would like to remind Coop members about the importance of cooperation within the network and participation in Meetings. The more they cooperate with other agents the greater are their chances of increasing your business. In the present super-competitive environment, mutual cooperation is the only way for independent forwarders to survive and succeed. And one way to meet all the members at once is by participating in our Annual Meetings. Our members always say that after the meetings, they have closed many deals and agreements.

 

Greenvine Company Ltd. turns 10!

Throughout the lockdown they retained all their staff and were able to maintain a high level of customer satisfaction

Greenvine Company Limited, a Coop member in Tema, Ghana, has recently celebrated its 10th anniversary. Their company started its journey back in 2011 when Mr. Joe DeGraft Yeboah got into this business after gaining considerable experience by working with DHL, FedEx, and Aramex. Since then, they never looked back and presently they count on three offices with a total employee strength of 16.

independent freight agent
Greenvine – Coop News – 10years-logistics industry

Greenvine managed to retain their entire workforce who received full remuneration as they were working from home throughout the lockdown period, and they even managed to maintain a high degree of client satisfaction.

In the words of Joe DeGraft Yeboah, “We couldn’t have an in-person celebration because of the present circumstances but our entire team met online. In the last 10 years, we have achieved a great many things including enhancements of various aspects of our services and improvement of our online services. It feels amazing to be part of the Coop family and we are very excited about our future plans and at the possibility of generating a global buzz!”

Congratulations to Greenvine and wishing them all the best for their future projects!

 

E2E Supply Chain Management kick-starts the New Year with three challenging shipments consisting of tower cranes

These out of gauge shipments were moved by 40 ft flatrack containers and occasionally necessitated police escort

E2E Supply Chain Management, a Coop member in Singapore with 15 years of experience in the industry, is presently handling three important projects involving the shipment of tower cranes. The first shipment which was moved from Bangkok to Singapore consisted of 450 m3 of tower cranes by 6 x 40ft HQ Ex-work mode. The second cargo of 1,500 m3 of tower cranes is being transported from Hong Kong to Ashdod, Israel by 28 x 40ft HQ & 2 x 40ft FR. The 3rd shipment of 700 m3 of tower cranes from Busan, Korea to Brisbane, Australia, by 14 x 40ft HQ is still ongoing.

partner with logistics company
The COOP-E2E Supply Chain Management-freight forwarder in Singapore-ships tower cranes

Standard lashing and choking services were employed for the safe delivery of the cargoes. They had to use several special equipment including 40ft flat racks due to the dimension of the cargo and a police escort was required for trucking PSA Port to the consignee’s premise during the night.

partner with logistics company“We are very contented to start the new year with a batch of important shipments. We are already one of the major import and export handlers for different sizes of tower cranes in Singapore and this new year we aim to consolidate our position. Our clients purchase from Europe but mainly from the Chinese local market. After this project, we will also move the tower cranes to Asia pacific, regions in the middle east and Australia and Israel,” states Alan Lim, Chief Executive Officer of E2E Supply Chain Management.

Currently, E2E Supply Chain Management is moving one set (after dismantling) from Taiwan door to Melaka door by 40ft FR of 38 tons and 40ft HQ. “We are also one of the regular import and export handlers for different sizes of press machines. These press machines are regularly bought from China, Thailand, Philippines and Taiwan for Indonesia and Malaysia markets”.

Congratulations to E2E Supply Chain Management and wishing them the very best for their next project!

The Cooperative Logistics Network establishes a partnership with Group Futurista

The Cooperative Logistics Network has established a partnership with Group Futurista for the Future of Digital SCM 3.0 Show

Supply Chain is going through tremendous changes all in a year, the pandemic has laid bare the underlying vulnerabilities and problems in the organization’s business models. This has led to reveal the incompetence of most companies in managing their supply chain networks in a digitally integrated frame.

Usage of Data Analytics, Internet of Things (IoT), Artificial Intelligence (AI), Machine Learning (ML), etc. Has opened opportunities for growth, innovation, and gaining competitive advantage by leading the change to build an interconnected supply chain network for the organizations.

To lead the initiative of Digital overhaul in the Supply Chain, Group Futurista, the leading Global Events, and PR Company are ready to bring the third edition of the ‘Future of Digital Supply Chain in a Post-COVID World’ webinar #FODS3.0 on 21st January 2021 at 10:00 EST / 15:00 GMT.

#FODS3.0, a unique platform with 150+ Key Decision-makers that brings together collective knowledge sharing and networking amongst the leading Supply Chain & Logistic Players, Retail Giants, Warehousing Solution providers, Startups, Tech Providers, Government, and Investors to enable all across Europe and North America.

Access to the online summit is free and interested supply chain professionals can register here. We’d like to mention our Platinum Sponsors Kinaxis, Concentric, Project44, Elementum INC as well as our Gold Sponsor Instafreight supporting our webinar.

 

Keynote Speakers:

Pierre Perdoux – Senior Vice President, Procurement Operations, Airbus

Topic: How Digital Solutions can support performance improvement within the Supply Chain?

 

Greg I. Silverman – Founder & CEO, Perspective Analytics Software Company, Concentric INC

Topic: Augmenting Demand Planning with Prescriptive Analytics

 

Patrick Van Hull – Industry Thought Leader, Kinaxis

Topic: Today’s Decisions are the basis for tomorrow’s Supply Chain

 

Saurabh Verma – Director, Value Chain Excellence, Janssen Pharmaceutical Companies, Johnson & Johnson

Topic: Digital Twins – Enabling Transparency & Accuracy across the Value Chain processes

 

Michele Stekelnburg – Director of Strategic Accounts EMEA, Project44

Topic: COVID-19: Managing Supply Chain risk and disruption

 

If you are interested in sponsoring or speaking at our future events, check out our website, or directly contact us at jennifer@groupfuturista.com.

Capital Shipping takes the first step of their strategic plan to digitize their services

This will position their company in a higher level of competition and will boost their brand awareness

Capital Shipping, a Coop member in Amman, Jordan, has embarked on a digital transformation by initiating a strategic plan to digitize their services in order to position them at a higher level that will enable them to offer upgraded services as well as improve their skills to meet the freight forwarder’s market needs. The first step of this plan is to provide their clients with a digital ability to compare rates from the main shipping lines within a couple of clicks.

“Digital transformation is the future of a successful business and providing digital tools to simplify operational activities is a must in a fast-changing world. Therefore, taking this approach does not only get our company and brand to the top levels of the competition but it will also enhance our image and will put us as a trustworthy logistic partner to be proud of”, states Khalid Al-Homaidi, Capital Shipping’s General Manager.

logistics companies
COOP_Amman_Capital Shipping_starts digital transformation

To do so, the first step of Capital Shipping’s plan has been the launch of a new pricing tool service for easy comparison of shipping line prices through their website portal. “This tool aims to allow our clients and partners view three different shipping line rates within a couple of clicks, making it easier to check the transportation cost of major carriers efficiently, with a clear comparison of transit time among carriers. This service will surely have a huge benefit of giving price indications for cargo movement planning and logistics decision making, which will reduce effort, work, and time to our clients”, states Ahmad Othman, Business Development Manager at Capital Shipping.

Additionally, as part of their marketing strategy, Capital Shipping is also planning to promote their wide range of logistics services which will highlight their professional level of service and will broaden the scope of their logistic services’ reach to more diverse clients.

We invite members to have a look at their new portal and the video they have put together to introduce this digital service!

Congratulations to Capital Shipping and wishing them the best for the future!

The Cooperative Logistics network enters into a media partnership with Actualidad Marítima y Portuaria

This partnership will help to boost the visibility of the network in the logistics industry

The Cooperative Logistics Network which counts on over 300 agents in 130 countries around the world has established a media partnership with Actualidad Marítima y Portuaria with the objective of enhancing the brand image of the network in the supply chain industry.

Actualidad Marítima y Portuaria is a web journal dedicated to the shipping industry which was started as an initiative of the students and professors of the International Master in Maritime and Port Administration, developed by the International Maritime Business School (IMBS), in association with the Chamber of Commerce, Industry, Navigation and Services of Santa Cruz de Tenerife, Spain.

“Our partnership with The Cooperative Logistics Network is a landmark event for both our teams and we are absolutely certain that this partnership will benefit us in more than one way,” says Arturo Pastrana, Technical Director of Actualidad Marítima y Portuaria

For over a decade, this Spanish language online magazine has been publishing relevant posts and news related to the logistics and shipping sector.  The magazine is also popular among the readers in Latin American countries where it has come up as one of the foremost web journal dedicated to our sector.

Furthermore, Actualidad Marítima y Portuaria covers several logistics events, meetings and conferences throughout the year and publishes job postings from maritime, port, shipping and transportation sectors.

“The quality of the opinion articles and educational posts that we publish both at an academic as well as professional level makes the proficiency and expertise of our writing partners abundantly clear,” states Arturo Pastrana.

Lastly, their close collaboration with the International Maritime Business School, allows them to keep their audience updated with all the relevant information regarding a recognized training by means of educating, recycling and enhancing the curriculum in the maritime, port and logistics sectors.

In order to know further information about Actualidad Marítima y Portuaria:

logistics business partner    Actualidad Marítima y Portuaria:
   https://actualidadmp.com/

 

The news about Coop’s record number of members receives a truly global coverage!

The news of The Coop’s new coverage record has been published in prominent international journals dedicated to the supply chain and freight forwarding industry

The Cooperative Logistics Network has recently added its 300th agent to the network and this news about the Coop’s record number of members has been covered by some of the most prominent logistics web magazines from all around the world. They talked about how the network is helping the members to augment their businesses and how only the freight forwarders of the highest standard can become a part of the network. Furthermore, the news also talks about the implication of the growth of the network and the reasons behind its success.

Websites like AJOT, Novologistica, Trade Arabia, Logistics Business, Gulf Projects, Diario del Puerto, Gulf Industry, Logistics Brief, DC Velocity, Hellenic Shipping News, Actualidad Maritma y Portuaria, News Locker, Noticias del Transporte and Viente Pies have covered the news of The Coop’s 300 members:

best freight forwarder network
The Cooperative Logistics Network news about the its record number of members published in the most prominent magazines of the logistics industry

AJOT is an American Journal of Transportation is a pioneer in supply chain management publications with a total global readership of 43,344.

Trade Arabia is a Bahrain based Business News Information website that covers several business sectors including supply chain, real estate, oil and gas, health, tourism, and more.

Logistics Business is a logistics business journal published from the United Kingdom where you will find news and resources from the logistics and transportation industry.

Novologistica is a Spanish language logistics news portal offering a comprehensive source of information regarding all everything related to the supply chain industry.

Gulf Projects is a tenders and business news website dedicated to readers in the Gulf and the Middle East.

Diario del Puerto is a Spanish logistics news website where readers will find everything related to the logistics industry in Spain.

Gulf Industry is a must-read web journal for entrepreneurs, manufacturers and distributors across all industries in the Gulf and the Middle East.

VeintePies is a logistics and transportation web magazine published in Spain which offers extensive coverage of all topics related to the transportation and freight forwarding industry.

Logistics Brief is an English language logistics web journal where a plethora of supply chain related topics can be found.

DC Velocity is a highly popular multi-media brand serving all the informational needs of the professionals in the logistics and supply chain industry.

Hellenic Shipping News is an online daily newspaper focussing on the shipping news in the Mediterranean and beyond for more than 10 years.

Actualidad Maritima y Portuaria is a Spanish language digital journal which has been online since 2009 and is an initiative of the students and professors of the International Maritime Business School.

Transport News is the online version of Transportation News Radio which extensively covers all the major news and events in the industry.

News Locker is a news website which brings news on every possible topic from all corners of the world.

This massive coverage of our network is sure to have a positive impact on our brand.

The Cooperative Logistics Network surpasses 300 members!

The Cooperative Logistics Network has set a new coverage record by adding its 300th agent. One major factor contributing to this growth is the fact that all members have had to pass a rigorous selection process, so only forwarders of the highest standards are part of the network.

best freight forwarder network
The Cooperative Logistics Network surpasses 300 members!

“I am very excited about the sharp rise in the number of our members which is even more worthwhile bearing in mind the pandemic and the crumbling economy worldwide. As I see it, our key to success is the quality of the network, which wouldn’t be possible if we did not count with such reliable and qualified members. Since the very first moment, there has been a fantastic personal and professional relationship among them, which has surely contrinuted to their cooperation within the network. That is why I would like to thank all of them for their trust throughout these years, and even more in these difficult moments”, says Antonio Torres, the President and Founder of The Cooperative Logistics Network.

This increase had a role to play in the outstanding success of the Virtual Meeting of 2020 and the record attendance of The Coop’s Annual Meeting in 2019 where more than 180 freight forwarders met at Abu Dhabi. Additionally it undoubtedly demonstrates the efficiency, cooperation among partners, productiveness, and expediency of the network which has been operational for the last 5 years.

The Coop is also the first international freight forwarding network with global coverage to launch instant quoting ability for its members. FreightViewer – a member-exclusive transport management software – enables the members to instantly create professional and accurate door-to-door quotations by establishing an automated data transfer of carrier rates and tariffs. This year, The Cooperative has taken a step forward with the enhancements of this TMS by establishing agreements with some of the most prominent shipping solutions providers in the market.

Mr. Torres further adds, “Our team always strives for more and better services, in order to provide members with the most innovative advantages – firstly, through our efforts to improve our TMS – FreightViewer and secondly, with the wide array of logistics and marketing tools. This year, for example, we have created a new personalized online brochure for members and we have launched our blog.”

The Cooperative Logistics Network is presently represented by 305 independent freight forwarders from 130 countries spanning all five continents.

Warelog gets nominated for transporting Christmas Butter Cookies from Portugal to USA, Canada and England

The proficient services of the Warelog team along with their Walmart accreditation are some of the factors which helped them secure this project for the 5th time

Warelog Gestao de Servicos Logisticos LDA, a Coop member in Lisbon and Porto, Portugal, gets nominated for moving a cargo of Christmas Butter Cookies from Portugal to USA, Canada and England. As said by Mr. Luis Pinto, the General Manager of Warelog, “Warelog is the only logistics operator in the country accredited by Walmart for consolidation of their foodstuff containers and they, together with their supplier, keep on awarding us all the logistics operation in Portugal.”

international logistics
Warelog gets nominated for transporting Christmas Butter Cookies from Portugal to USA, Canada and England

After receiving the products from the factory they started loading the first lot of a total rounding about 300 x 40’ hc. The shipments will continue to be loaded until the end of October. “This is indeed a very significant project for our team. During the exhaustive accreditation audit, Walmart pointed out our extraordinary level of organization, safety, and care throughout the workflow, and we ended up getting a fantastic 97% result on that same audit!” adds Mr. Pinto.

Congratulations to Warelog for garnering this important project for the 5th time!

The Coop’s summer newsletter is out and available for viewing on the website

The current edition of our quarterly newsletters includes news from the network as well as from the sector along with a host of other interesting columns

The June edition of the Coop’s quarterly newsletters has been published and can now be viewed and downloaded from our website. Inside the newsletter, you are going to find all the information about our recently announced Virtual Event as well as all the latest news from your partners and important news bits from our sector.

There’s also a page dedicated to The Coop’s new updates: the creation of a new blog and the announcement of a new customizable online brochure for members.

best freight forwarder network
COOP_summer newsletter_ logistics industry

There is also a page in which we talk about the impact of The Covid-19 and how freight forwarders can cope with it.

Hope you enjoy reading!